We want you to love what you ordered! If something is not right, please let us know. If for any reason you are not satisfied with an item, please return it within 30 days of the date of invoice (or as permitted under the exceptions below).
We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition: unworn, unwashed, and with a copy of the invoice and reason for return included within 30 days.
Return shipping charges are the responsibility of the customer. Mother Earth Brewing will kindly pay reshipment of the replacement item. If you need to exchange an item that was shipped to you in error, we will pay for the return shipping and the replacement for that item.
We do our very best to ensure your purchases are sent to you in perfect condition. However, on occasion, an item is damaged in transit or has damage that our shipping department did not catch. If either of these things occur, please contact us as soon as you receive your order so that we can arrange for return and replacement of the item at:
firstname.lastname@example.org or call us at 252-208-2437.
Returns and exchanges of on-line orders will be accepted at our brewery. Gift cards cannot be returned or exchanged.
How to return or exchange your purchase:
(Please fill out the form on the link and include with your return or exchange)
When you receive your purchase, examine it carefully. If for any reason, you are not satisfied with the order, please send it to:
Mother Earth Brewing
311 N. Herritage St.
Kinston, NC 28501
Please be sure to include a copy of the invoice/order confirmation, as well as the form on the link above when returning your order.
If you have any questions or need help with any part of this process, please email us at email@example.com.